Receivables & Collections
Collections is the job everyone agrees is important and nobody wants. It requires being slightly annoying, on schedule, to people you would rather keep happy — so it drifts. The reminder that should go on day three goes on day thirty, if at all. Meanwhile the tone problem is real: the same firm email is fine for a small account that always pays late and badly wrong for the strategic customer whose invoice is stuck in their own AP queue.
A Skynet agent handles the cadence and the drafting. It watches the ageing, knows which accounts are which, writes the follow-up in the right register, and tells you when a case needs a person. You approve what goes out — you just no longer have to remember it.
How it works
Watch the ageing
The agent monitors your AR from the billing system continuously, not at month-end. It knows what is due, what has slipped, and by how much, without anyone running a report.
Set the cadence
Define what happens and when: a friendly note before the due date, a firmer one at fourteen days, escalation at thirty. Different tiers can have different rules — your largest accounts do not get the same treatment as a small overdue balance.
Draft with context
The agent writes each follow-up knowing the account’s history — past payment behaviour, open tickets, the size of the relationship — so a chronically late account and a strategic one get appropriately different messages.
Approve, then send
Every message waits for a person before it goes to a customer. Where the agent sees a genuine dispute or an at-risk account, it does not chase — it summarises the situation and routes it to whoever owns the relationship.
Build it from a prompt
Set the rules and the tone.
The cadence stops depending on whether someone remembered. Because each draft is grounded in the same account history, the tone is consistent rather than a function of who happened to send it, and the awkward cases end up in front of the person who should actually be handling them.